RETURNS

RETURN POLICY

Please note that all sale items are final sale and cannot be exchanged, returned, or refunded.

Marttini by Lana offers Store Credit only within 21 days of purchase.

To be eligible for a return, items must be:

• In their original condition
• Unworn, unwashed, unsoiled and undamaged
• With all original tags attached

We do not offer refunds. We also do not accept returns on sale items.

Please note: During sale periods (including Black Friday), any item discounted 20% or more is considered Final Sale and cannot be returned or exchanged.

If you believe you have received a faulty item, please scroll down to view our Faulty Items Policy.

HOW TO RETURN ONLINE PURCHASES

1. Go to our customer self serve returns link https://shopify.com/35759456395/account where you will access your account and you can submit a returns request.
2. Click what you will be returning and a reason
3. Please allow up to 3 business days for your return request to be reviewed.
4. If your return request is approved, you will receive an email containing your prepaid return label and return instructions. Your return must be lodged within 14 days of the return label being issued. Returns sent outside this timeframe may be declined.
5. Once we receive your return, our team will inspect the item(s) to ensure they meet our Return Policy.
6. If your return is approved, your Store Credit will be issued via email. Please check your Junk or Spam folder if you do not receive it. You can then use your Store Credit to repurchase the correct size, choose a different style, or shop any other item on our website.

Please Note: Marttini by Lana reserves the right to decline a return if the item is not returned in its original condition, including being unworn, unwashed, undamaged, and with all original tags attached. If your return does not meet these conditions, you will be contacted via email

A return shipping fee will be deducted from your Store Credit to cover the cost of the prepaid return label. This fee is non-refundable.

Please keep a copy of your lodgement receipt or tracking number until your return has been received and processed by Marttini by Lana. We are not responsible for returns that are lost or delayed in transit.

Store Credits are valid for 12 months which will be stated on the Store Credit you receive. 

PRIOR TO PURCHASING FROM MARTTINI BY LANA YOU ARE AGREEING TO OUR POLICY, AND ITS YOUR DUTY TO CHECK OUR POLICY BEFORE PURCHASING FROM US. 

HOW TO USE YOUR STORE CREDIT

1. Once your return has been approved, your Store Credit will be emailed to the email address used to place your original order.
2. To redeem your Store Credit, log in to your customer account using the same email address used when placing your original order.
3. A one-time login code will be sent to your email. Enter the code to access your account.
4. Add your chosen item(s) to your cart and proceed to checkout.
5. Your available Store Credit will automatically appear as a payment option at checkout. Simply select it to apply the credit to your order.
6. Your Store Credit can be used towards any available item on our website, including purchasing the correct size or exchanging for a different style.

Please Note:

• Please ensure you are logged into the correct account before checking out, otherwise your Store Credit will not appear.
• Store Credit cannot be applied after an order has been placed.
• Store Credit is valid for 12 months from the date it is issued.
• Any return shipping fee associated with your approved return will be deducted from your Store Credit before it is issued.