SHIPPING
SHIPPING POLICY
All orders are packed within 24hrs, Monday - Friday, excluding public holidays.
Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
DURING SALE PERIODS PLEASE ALLOW 2 ADDITIONAL BUSINESS DAYS FOR SHIPPING. IF YOUR ORDER IS URGENT PLEASE CONTACT US IMMEDIATELY AT info@shopmarttinibylana.com.au
Customs fees and any taxes associated with your purchase are the responsibility of the customer.
PLEASE NOTE: If you require a split shipment due to a re-stock/pre-order it will incur a second delivery fee, you will be notified of this if necessary. If you elect for your parcel to be left at your premises we cannot be responsible if the parcel goes missing.
AUSTRALIAN SHIPPING
All Australian orders are shipped using Australia Post (AUSPOST) and a Tracking number is sent to you via text or email.
We offer 2 Options Standard Shipping $9.95 which can take 2-4 business days and Express Shipping $14.95 which can take 1-3 business days Australia wide.
Estimated delivery times are used as a guide only, and do not take into account any possible delays.
Free Shipping on all Australian Orders over $150. when checking out please tick box to receive the Free shipping if the order is over $150 and this will be deducted. PLEASE NOTE THIS IS FOR STANDARD SHIPPING ONLY.
INTERNATIONAL SHIPPING
We use Australia Post, whereby you can track your order online. International Express Shipping Starts from $25 AUD.
TO TRACK YOUR INTERNATIONAL ORDER GO TO TRACK MY ORDER
All orders are Express shipping and are shipped within 48hrs. Shipping times start from the day your items are posted. Please note that this does not include customs processing delays.
Please be aware that international orders may incur a customs or an import duty fee. You are responsible for payment of these fees. They differ depending on country you are ordering from. Please contact your local custom offices for further information.
New Zealand AUD $25.00
Express Shipping 4 - 8 BUSINESS DAYS
China, Pacific Islands and rest of Asia AUD $40.00
Express Shipping 5 - 10 BUSINESS DAYS
USA and Canada AUD $35.00
Express Shipping 3 - 7 BUSINESS DAYS
UK, Ireland, and Europe AUD $40.00
Express Shipping 4 - 10 BUSINESS DAYS
Rest of World 2 AUD $50.00
Express Shipping 8 -18 BUSINESS DAYS
LOCAL PICK UP
We offer Local pick up/Click and collect from our HQ location at Shop 1/680 Canterbury Road Belmore NSW
Select LOCAL PICK UP option at checkout
Local pick-up orders are available strictly on Mondays, Wednesdays, and Fridays, between 10:00 AM and 2:00 PM, from our HQ warehouse in Belmore. Please note that this is not a retail shop—it is solely a pick-up location, as we operate exclusively online.
Orders placed for local pick-up are typically packed within the hour if placed on a Monday, Wednesday, or Friday between 10:00 AM and 2:00 PM. If your order is placed outside these times or days, it will usually be packed the next business day. A notification will be sent to you once your order is packed.
To streamline the process, we recommend emailing us once your order has been placed to let us know when you plan to pick it up.
When picking up your order, please provide your order number or show proof of purchase on your phone. If someone else is picking up on your behalf, kindly notify us via email in advance and ensure they have your order number or a screenshot of the order.
Local pick-up orders will be held for a maximum of 21 days. If you’re unable to collect your order within this timeframe, please contact us to make alternative arrangements.
PLEASE NOTE LOCAL PICK UPS ARE UNAVAILABLE ON PUBLIC HOLIDAYS
ADDITIONAL INFORMATION
Marttini by Lana is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.