SHIPPING POLICY
COVID19 UPDATE
Currently there are no delays with our dispatch time, however, the shipping time to your country may be affected. Australia wide there are no delays.
Orders are processed Monday through to Friday and are shipped within 24 hours of placement this includes items paid with Afterpay & Zippay too, weekends and public holidays excluded. Any delays you will be notified via email.
Customs fees and any taxes associated with your purchase are the responsibility of the customer.
PLEASE NOTE: If you require a split shipment due to a re-stock/pre-order it will incur a second delivery fee, you will be notified of this if necessary. If you elect for your parcel to be left at your premises we cannot be responsible if the parcel goes missing.
AUSTRALIAN SHIPPING
All Australian orders are shipped using a registered freight service such as Fastway, Courier Please or Australia Post, whereby you can track your order online.
We offer 2 Options Standard Shipping and Express Shipping, Standard shipping can take 2-4 business days and Express Shipping can take 1-3 business days.
Estimated delivery times are used as a guide only, and do not take into account any possible delays.
Shipping times do not include dispatch times, during high volume periods and sales dispatch.
Free Shipping on all Australian Orders over $199. when checking out please tick box to receive the Free shipping if the order is over $199 and this will be deducted. PLEASE NOTE THIS IS FOR STANDARD SHIPPING ONLY.
INTERNATIONAL SHIPPING
We use Australia Post, whereby you can track your order online. International Shipping Starts from $20 AUD.
International shipping takes 4-15 business days from the date your order has been shipped (shipping time varies per destination). Please note that this does not include customs processing delays.
Shipping times do not include dispatch times, during high volume periods and sales dispatch.
Please be aware that international orders may incur a customs or an import duty fee. You are responsible for payment of these fees. They differ depending on country you are ordering from. Please contact your local custom offices for further information.
ZONE 1 ( 4-8 WORKING DAYS )
New Zealand, United States and Canada AUD $25.00
ZONE 2 ( 6-13 WORKING DAYS )
Western Europe, Asia and the Pacific AUD $35.00
ZONE 3 ( 10-15 WORKING DAYS )
Rest of the World AUD $45.00
EXCLUDED COUNTRIES
Cuba, Guatemala, Iran, North Korea, Syria, Sudan (North).
IN STORE PICK UP
We offer pick up/Click and collect from our store: Shop 128 Level 3 Macquarie Centre Waterloo Rd North Ryde NSW 2113
Select PICK UP/CLICK AND COLLECT option at checkout
Orders will be ready for pick up within 4hrs, you will be notified once your order is ready to be picked up. If your order is urgent please call our store 02 9888 7852 and we will do our best to fulfil your order straightaway for pick up.
When picking up your order In Store please have your receipt with you or on your phone.
Orders will be held for a maximum of 7 days only. ( If you cannot make it during this time please email us to let us know and we can hold the item longer for you)
ADDITIONAL INFORMATION
Marttini by Lana is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.
